Refund policy

Returns & Exchanges

Our Promise to You

At COMFEASE™, we want you to feel confident ordering from us. If something arrives damaged, defective, or different from what you ordered, we'll make it right.

We also understand that finding the perfect fit online can sometimes be tricky, which is why we offer a 7-day size exchange.

7-Day Size Exchange

Ordered the wrong size? You can request a one-time size exchange within 7 days of delivery.

A ₹199 exchange fee applies towards reverse pickup and re-shipping of the replacement product.

To be eligible for a size exchange:

  • The product must be unused, unworn and unwashed.
  • The product must be returned in its original condition with tags and packaging intact.
  • The exchange can only be made for a different size of the same product/design and colour.
  • The requested replacement size must be available.
  • Only one size exchange per item is permitted.

Once the returned product has been received and passes our quality check, your replacement will be processed.

Please note: The ₹199 exchange fee is non-refundable.

Damaged, Defective or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, we'll take complete responsibility.

Contact us within 7 days of delivery and, once verified, we'll arrange a free replacement or full refund, whichever is applicable.

There is no exchange or reverse-pickup fee for an error on our end.

How to Raise an Exchange or Issue

Email us at comfeaseofficial@gmail.com within 7 days of delivery with your order number and reason for the request.

For damaged, defective or incorrect products, please also include:

  1. A clear photo or short video showing the issue, with the full product visible.
  2. A photo of the UID/barcode sticker on the product, if applicable.
  3. A photo of the original packaging with the shipping label visible.

We'll review your request and usually respond within 24–48 hours.

For a size exchange, we'll share the next steps and payment details for the ₹199 exchange fee after your request is approved.

Returns & Change of Mind

As our products are produced and fulfilled on demand, we currently do not accept returns or offer refunds for change of mind, colour preference, style preference, or other personal preferences.

However, eligible size issues are covered under our 7-day size exchange policy above.

We strongly recommend checking the size chart available on each product page before placing your order.

Exchange Availability

Size exchanges are subject to availability of the requested size.

If the requested size is unavailable, we'll contact you to discuss the available options rather than sending a substitute without your approval.

Non-Eligible Items

An exchange may not be accepted if the product:

  • Has been worn, washed, altered or damaged after delivery.
  • Has stains, odour, marks or other signs of use.
  • Is missing its original tags or required packaging.
  • Is returned without prior approval from COMFEASE™.
  • Is requested after the 7-day exchange window.

Need Help Choosing Your Size?

Not sure which size to order? We'd rather help you before you place the order.

Check the size guide on the product page or email us at comfeaseofficial@gmail.com and we'll help you choose the most suitable size.

Questions?

If something doesn't feel right with your order, reach out to us at comfeaseofficial@gmail.com. We'll do our best to resolve genuine concerns quickly and fairly.

Wear Comfort. Wear Confidence. Wear COMFEASE™.